Refund policy

Exchange

If you are not entirely satisfied with your purchase, we're here to help. You may return your items to us within seven days (return period)  for an exchange or refund. Items must be in original un-opened packaging, including box, manuals and accessories provided by manufacturer. Items must be delivered back to our roastery at Kulture, 380 Kirkstall Road, Leeds, LS4 2HQ

Return shipping cost is paid for by the customer. Any returned product found not to be defective can be refunded within the return period. Items found to be tampered with will not be exchanged or refunded and will be sent back to the customer at their expense.

We recommend fully insuring your items if using a third party to return them. A carrier which provides proof of delivery is recommended. Kulture Coffee will not be held responsible for items lost or damaged in transit.

Used products are not available for exchange/refund for reasons of hygiene and public health. This does not include faulty goods. These will be exchanged like for like.

Damaged/Incorrect Goods

Ensure you are happy with your items on delivery of them. In the unlikely event that you are not happy with your items, please let us know, and we’ll be happy to replace or refund them.